Question 1

WHERE ARE YOU LOCATED?

Accepted Answer

Our studio is located on Historic Main Street in Ames, Iowa. Families travel to us from all over the Midwest because of the great experience we provide and the timeless artwork we create!

Question 2

I'VE BEEN OFFERED OR GIFTED AN EXPERIENCE, WHAT'S INCLUDED?

Accepted Answer

When you receive one of our gifted experiences, you'll enjoy a complimentary session that is valued at $250, as well as a $1000 Fine Art Family Portrait credit, which is the value of our Signature 14-Inch Fine Art Portrait with rich artistry.

At Dahlberg Portraits, everything we do is rooted in one simple belief: every family deserves to exist in artwork. Rather than spending our entire marketing budget on traditional advertising, we choose to invest directly in families. Our gifted portrait sessions are designed to introduce new families to our portrait studio by inviting them into the experience.

To book your gifted experience, we kindly ask for a fully refundable holding deposit. We value your time and ours, and this helps prevent any no-shows or last-minute cancellations. As long as you don’t cancel or reschedule within 14 days of your appointment, your deposit will be fully refunded or can be applied toward any additional artwork you may choose.

Your experience includes a private portrait session with our skilled portrait artist, followed by a personalized viewing and ordering appointment with our art director. During your ordering appointment, you will have the opportunity to view a collection of beautiful portraits from your session. You will then select your favorite portraits to keep and decide how you would like to enjoy them, finalizing your order at that appointment.

Your gifted experience includes one ready-to-frame 14” fine art portrait, which you may choose from your full session. If you decide you would like additional portraits, your art director will offer a variety of custom artwork options to fit your space and style. Many families find they love more than one image and choose to invest in additional artwork. Your $1000 credit will be applied to any purchase you make, and we offer flexible payment options to help make your decision easier.

No images are deleted until you have made your selections, and there is no obligation to purchase beyond your gifted portrait. We want you to love and cherish your portraits, and we are here to guide you through the process in a way that best fits your needs.

We look forward to creating something truly special for you and capturing meaningful memories that will last a lifetime.

Question 3

DO I HAVE TO PURCHASE ANY IMAGES?

Accepted Answer

We want you to feel completely comfortable when selecting the portraits that are most meaningful to you. If your gifted experience includes the value of our Signature 14-Inch Fine Art Portrait, you may simply select your favorite image, and we will turn it into a beautifully finished, ready-to-frame portrait print.
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If you prefer to use your $1000 credit toward a custom artwork purchase, our art director will work with you to create the perfect order for your home. While there is no obligation to purchase additional images, many families find they love more than one and choose to invest in additional portraits or want larger portrait sizes. If you do decide to make a purchase, we are here to guide you through the best options for displaying your artwork.
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Only the images you select, including your gifted portrait, will be kept and produced at the sizes you order.

Question 4

INVESTMENT

Accepted Answer

Dahlberg Portraits artwork are heirloom keepsakes that capture the essence of your family and the special season you're in. While there is no obligation to purchase, we often find that our clients fall in love with the artwork we create. We specialize in creating stunning wall art that will become treasured family heirlooms for generations to come.
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Our mounted classic portraits start at $500. Our 14” signature mounted classic portrait is priced at $1000. You have the freedom to frame these pieces of art so they are ready to be showcased on any wall or tabletop with ease. Many people purchase this style of artwork in sets of 2 or 3 to create a mini-series in their home.
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Our classic wall art pieces start at $2,500. We understand that every family has a unique budget, and we have a range of products to suit different needs. Custom framing options are available and we offer discounts on additional portraits and gift smaller portraits with larger artwork.
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We have financing and payment options available! These will be offered to you to make the decision-making process easier. Once you see your family's portrait in our signature style, you'll be amazed at how we've captured the true essence of your family. Our portraits are an investment in a timeless piece of art that you'll treasure for years to come.

Question 5

DO YOU HAVE DIGITAL OPTIONS?

Accepted Answer

Because our studio focuses on the mission of providing finished artwork to be displayed in homes, we don’t offer digital files for sale.

Question 6

WHAT IS YOUR REFUND POLICY?

Accepted Answer

We take great pride in creating custom artwork that is tailored specifically to our clients' needs. As a valued customer, we will create beautiful, custom artwork that is hand-finished and delivered to your home.

To ensure that we can provide you with the best possible service, we place orders as your Zoom Order and Design Appointment is completed . This means that after your custom order is placed, we won't be able to accept any cancellations, changes, or refunds. We appreciate your understanding, and we're committed to making sure you receive a high-quality product.

Question 7

HOW LONG UNTIL I GET MY ORDER?

Accepted Answer

We understand that waiting for your order can be stressful, so we want to assure you that our production time is typically 7-8 weeks.

Question 8

WHAT HAPPENS IF MY ARTWORK ARRIVES DAMAGED?

Accepted Answer

We’ve been creating custom handcrafted artwork since 2008 and it’s our legacy to help you create and display your cherished memories in your home. We take great care in our production process, but there may be instances where artwork is damaged during the shipping process.

In the unlikely event that this happens, there's no need to worry. We have a straightforward and hassle-free solution for replacing your artwork. Just send an email to info@dahlbergportraits.com, and we'll take care of the rest.

FAQ & INVESTMENT