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FAQ

  • WHERE ARE YOU LOCATED?
    Our studio is located on Historic Main Street in Ames, Iowa. Families travel to us from all over the Midwest because of the great experience we provide and the timeless artwork we create!
  • I'VE BEEN GIFTED AN EXPERIENCE, WHAT'S INCLUDED?
    When you receive one of our gifted experiences, you'll enjoy a complimentary session that is valued at $250, as well as a $1000 Fine Art Family Portrait credit, which is the value of our Signature 14-Inch Fine Art Portrait with rich artistry. To book your gifted experience, we kindly ask for a fully refundable security deposit of $200. We value your time and ours, and this helps prevent any no-shows or last-minute cancellations. As long as you don’t cancel or reschedule within 14 days of your appointment, it is fully refundable. Your experience with us includes a private portrait session with our skilled portrait artist, followed by a private viewing session with our art director. You will be able to see beautiful images from your session. You will work with your art director to choose your favorite images. Don't worry we're not deleting anything until you've selected the portraits to keep! Then you will be given the option to either choose one image to be produced into a 14” photographic print or create a custom order with additional or larger artwork for your home. If you choose to create something special for your home, your qualified art director will guide you through the best display options for the images you love and work with the space you have in your home. For any order you place with us, your $1000 credit will be applied to your purchase. We have payment options available and they will be offered to you to make the decision-making process easier.
  • DO I HAVE TO PURCHASE ANY IMAGES?
    We understand that choosing the right images for your home can be a difficult decision, and we want you to feel completely comfortable when it comes to placing an order with us. ​ If you have been gifted an experience that comes with the value of our Signature 14-Inch Fine Art Portrait, you can simply select your single image and we’ll turn it into a ready-to-frame portrait print. If you wish to use your gift as a $1000 artwork credit then you can simply work with our art director to create the perfect piece for your home and apply the $1000 credit toward your order. Of course, there's no obligation to purchase any additional images from us, but if you do decide to make a purchase, our team is here to help. ​ We only keep the images you order at the sizes you order, including your gifted image.
  • INVESTMENT
    Dahlberg Portraits artwork are heirloom keepsakes that capture the essence of your family and the special season you're in. While there is no obligation to purchase, we often find that our clients fall in love with the artwork we create. We specialize in creating stunning wall art that will become treasured family heirlooms for generations to come. ​ Our mounted classic portraits start at $500. Our 14” signature mounted classic portrait is priced at $1000. You have the freedom to frame these pieces of art so they are ready to be showcased on any wall or tabletop with ease. Many people purchase this style of artwork in sets of 2 or 3 to create a mini-series in their home. ​ Our classic wall art pieces start at $2,500. We understand that every family has a unique budget, and we have a range of products to suit different needs. Custom framing options are available and we offer discounts on additional portraits and gift smaller portraits with larger artwork. ​ We have financing and payment options available! These will be offered to you to make the decision-making process easier. Once you see your family's portrait in our signature style, you'll be amazed at how we've captured the true essence of your family. Our portraits are an investment in a timeless piece of art that you'll treasure for years to come.
  • DO YOU HAVE DIGITAL OPTIONS?
    Because our studio focuses on the mission of providing finished artwork to be displayed in homes, we don’t offer digital files for sale.
  • WHAT IS YOUR REFUND POLICY?
    We take great pride in creating custom artwork that is tailored specifically to our clients' needs. As a valued customer, we will create beautiful, custom artwork that is hand-finished and delivered to your home. To ensure that we can provide you with the best possible service, we place orders as soon as you leave the studio. This means that after your custom order is placed, we won't be able to accept any cancellations, changes, or refunds. We appreciate your understanding of our policy, and we're committed to making sure you receive a high-quality product.
  • HOW LONG UNTIL I GET MY ORDER?
    We understand that waiting for your order can be stressful, so we want to assure you that our production time is typically 8-12 weeks.
  • WHAT HAPPENS IF MY ARTWORK ARRIVES DAMAGED?
    We’ve been creating custom handcrafted artwork since 2008 and it’s our legacy to help you create and display your cherished memories in your home. We take great care in our production process, but there may be instances where artwork is damaged during the shipping process. In the unlikely event that this happens, there's no need to worry. We have a straightforward and hassle-free solution for replacing your artwork. Just send an email to info@dahlbergportraits.com, and we'll take care of the rest.
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